The Cake Solution Loyalty Program terms and conditions
These terms and conditions ("Terms and Conditions"), together with the Cake Solution Privacy Policy ("Privacy Policy") apply to your Cake Solution Loyalty Program ("Loyalty Program", “Membership”) and govern the relationship between The Sweet Patch Ltd TA The Cake Solution, a company incorporated in England with company number 3454557 whose registered office is at The Cake Solution, Unit A2 Daleside Road, Colwick, Nottingham, NG2 4DH.
("The Cake Solution", "we" or "us") and you in respect of your Membership. Use by you of the Wallet App will constitute confirmation that you have read and agree to these Terms and Conditions. You must therefore read these Terms and Conditions carefully. Please print a copy of these Terms and Conditions for your records. If there is anything you do not understand, please contact Customer Services on 0115 9851161 or via email admin@thecakesolution.co.uk
Becoming a Member, what it means and managing your Membership
New Members
If you have not participated previously in our Loyalty Scheme, you can become a member by entering this URL in your web browser ldog.me/cake , or for iPhone users by scanning our QR code, or for Android users can use this link https://ldog.me/WalletPass and successfully completing the registration process (“New Member”). You are required to be over the age of 16 at the time of registration to become a New Member.
What Membership means
New Members shall be “Members” for the purposes of these Terms and Conditions. New Members become Members when they have completed the registration process to join the Membership and been accepted as Members by us.
Your Membership can only be registered in the name of an individual and an individual may only register one Membership.
Your Membership enables you to earn points. You will earn 1 point for every full pound spent. Once you have earned enough points for the rewards on offer, you will be notified via the wallet app if you have notifications switched on. You will be able to redeem Reward Vouchers in any participating store.
Managing your Membership
You shall be able to manage Membership via the Wallet App. Managing your Membership includes being able to update your personal information.
Points cannot be earned on:
Purchases using a Voucher;
Purchasing gift vouchers; and
in conjunction with any discount or privilege card whether issued by us or by any third party.
Redeeming Reward Vouchers
Once you have earned the number of points required for a reward, you will be eligible to redeem your Reward Voucher for that reward in participating stores.
You can check the number of points you have earned and the Reward Vouchers you have at any participating outlet or by checking the Wallet App.
Reward Vouchers cannot be redeemed for cash and must be used for the specified item (s) on the appropriate Reward Voucher. Points can only be earned, held and redeemed as set out in these Terms and Conditions. Any points or Reward Vouchers obtained or used otherwise than in accordance with these Terms and Conditions will be invalid and cannot be redeemed.
Points are personal to you and cannot be pooled with points earned by another Member and redeemed together for any Reward Voucher.
In order to redeem a Reward Voucher in-store, you will need to scan the QR Code at the point of purchase using the Wallet App and state that you would like to redeem your Reward Voucher. Multiple Reward Vouchers (provided they are personal to you) can be redeemed in the same transaction.
You may only redeem points against Reward Vouchers. Reward Vouchers can be redeemed in conjunction with other Reward Vouchers, discounts or promotions, unless the terms of the offer or promotion state otherwise and save as set out below.
Reward Vouchers cannot be:
(i) used more than once in any one transaction;
(ii) used for purchases other than those stated on the Reward Voucher;
(iii) used in a manner which would entitle a Member to a promotional offer. For example, if we had a buy one get one free offer on coffee, the use of the Voucher to purchase such a coffee would not entitle you to a second free coffee; or
(iv) used in conjunction with any discount or privilege card whether issued by us or by any third party.
Birthday rewards
In addition to the ability to earn points and redeem Vouchers, all Members that have signed up to our website online to join our family (this is separate to the Loyalty program): have provided a valid date of birth on the Website; and who have agreed to receive marketing communications from us, shall be emailed an electronic voucher for a single five pound off a full cake before the date of their birthday each year that they are a Member (“Birthday Voucher”). You can use the Birthday Voucher on (subject to availability) any full cake purchase. You may also purchase two halves of cake to make a full one.
The Birthday Voucher can be redeemed in a participating Cake Solution outlet in Great Britain (subject to availability).
The Birthday Voucher will expire fourteen (14) days after the date that it was issued.
We reserve the right to remove the Birthday reward without notice.
Expiry and Cancellation
Your Membership does not have an expiry date.
However, Reward Vouchers are issued at our discretion, and we reserve the right to change or amend any Reward Vouchers without notice.
From time to time some Reward Vouchers may have an expiry date, it is the Members responsibility to use any voucher with an expiry date before the expiry date, expired vouchers cannot be redeemed after the expiry date and cannot be reinstated.
You may delete the App at any time. If you wish to cancel your Membership altogether, please contact Customer Services on 0115 9851161 or via email to admin@thecakesolution.co.uk. If you cancel your Membership, you will lose the right to redeem any Vouchers that are unused at the time of cancellation and any points which have not converted to Reward Vouchers shall be lost.
If you cancel your Membership, you may choose to re-join the Membership. When restarting your Membership, your previously-earned points and Reward Vouchers will not continue to your new Membership.
If you are in breach of these Terms and Conditions, if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us, the Wallet App or your participation in the Membership, or if you supply false or misleading information to us, we may:
(i) forfeit all points and/or Reward Vouchers accrued by you;
(ii) suspend your right to collect points and/or redeem Vouchers; and/or
(iii) terminate your Membership.
Orders Online
Ordering online allows Members to pre-order and pay for selected items from participating Cake Solution outlets and pick up their order at the relevant participating outlet. You may pre-order your items for collection and take-away.
In order to be able to order Online you must:
(i) be at least 16 years of age;
(ii) follow the instructions on our website to choose the items you want to order from a participating outlet.
(iii) follow the instructions on the ‘Order’ section of the website to input your credit/debit card details (please note that we do not currently accept non-UK credit/debit cards or American Express).
Once you have placed your order simply make yourself known to a member of staff at the collection point in the relevant participating. You will be given the items that you have pre-ordered. We will use your name to help identify your order.
You do not have a right to cancel any order made through online ordering under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Once you have confirmed your order, your credit/debit card details will be processed by a third-party transactional supplier in accordance with the relevant Data Protection laws.
If you order from a participating outlet that is operated by one of our franchise partners, please note that:
(i) we are acting as an agent for that franchise partner with authority to conclude the sale transaction for the order on the website on behalf of the franchise partner, however (although we are acting as the franchise partner’s agent for the purposes of such transaction) the contract for such order shall be between you and the franchise partner;
(ii) your order will be prepared by and the sale made by the franchise partner;
(iii) the website will provide you with a collection receipt for your order via email;
(iv) The Cake Solution is not acting in any way as your agent.
If you are a Member who uses the website, you will be able to earn points against purchases made using our service. Points will be applied automatically on orders of Eligible Products. It is not currently possible to redeem a reward online, If you wish to redeem a Voucher you should order, pay and or redeem instore.
If you want to request a refund for an item that you have paid for using online ordering then please contact customer services at admin@thecakesolution.co.uk and our customer services team shall determine whether you are entitled to a refund.
Changes to your details
If you need to change any of the details you provided when you registered, please either:
(i) update your details through the Wallet App; or
(ii) contact Customer Services by telephone on 0115 985 1161 or by email to Admin@thecakesolution.co.uk
Unauthorised access to your account
You should treat your points and Reward Vouchers carefully. If someone else accesses your Membership through the Wallet App, you may lose any points and/or Reward Vouchers you have earned.
You should immediately report any loss or theft of your Card or any fraudulent or unauthorised use of your Membership to Customer Services on 0115 9851161 or via email to admin@thecakesolution.co.uk .
If someone makes unauthorised use of your Membership we may, at our sole discretion re-credit any points and/or Reward Vouchers redeemed without your consent to the Wallet App. Circumstances in which we may determine, in our sole discretion, that we will not transfer and/or re-credit points and/or Reward Vouchers include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions or if there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct in relation to your Membership.
Complaint’s procedure
Complaints regarding any element of your Membership should be sent in writing or by email to Customer Services, The Cake Solution, Unit A2 Daleside Road, Colwick, Nottingham, NG2 4DH or via email to Admin@thecakesolution.co.uk
Compensation
Points and Reward Vouchers earned through using your Membership are not covered by any compensation scheme.
Customer Services
If you need assistance or if you have any enquiry relating to your Membership, you can contact Customer Services by telephone on 0115 985 1161 or via email admin@thecakesolution.co.uk
Data protection and privacy
We are committed to maintaining the security of your personal information in accordance with the requirements of relevant data protection laws.
Our Privacy Policy will apply whenever you provide us with personal information.
Liability of The Cake Solution
If The Cake Solution fails to comply with these Terms and Conditions, it is responsible for loss or damage you suffer that is a foreseeable result of its breach or of its negligence. The Cake Solution is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of The Cake Solution breach or if it was contemplated by The Cake Solution and you at the time that you became a Member of the Membership and agreed to be bound by these Terms and Conditions.
The Cake Solution shall not be held liable for any loss or damage to you resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.
Nothing in these Terms and Conditions excludes or limits our liability for: (1) death or personal injury caused by our negligence; (2) fraud or fraudulent misrepresentation; or (3) any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
To the extent permitted by law, our aggregate liability to you in respect of any loss or damage suffered and arising out of or in connection with these Terms and Conditions, whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, shall not exceed the amount of £50.
Your rights as a consumer
As a consumer you have legal rights in relation to goods that are not of a satisfactory quality or fit for purpose and services not carried out with reasonable care and skill. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office. Nothing in these Terms and Conditions will affect these legal rights.
Variation
We may make changes to these Terms and Conditions from time to time (if, for example, there is a change in the law that means we need to change these Terms). Please check these Terms and Conditions regularly to ensure that you understand the up-to-date terms that apply in relation to your Membership.
For any significant changes to these Terms and Conditions that will materially impact you or if we choose to discontinue the Membership then we shall provide you with written notice.
Assignment
We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as The Cake Solution. If we assign the benefit of this Terms and Conditions, your rights will not be affected.
Governing law
These Terms and Conditions are governed by English law. This means that any dispute or claim arising out of or in connection with these Terms and Conditions and/or the Membership (including non-contractual disputes or claims), will be governed by the laws of England and Wales.
You can bring proceedings in respect of these Terms and Conditions in the English courts. However, as a consumer, if you live in Scotland or Wales and we direct our services to your country of residence then you can bring legal proceedings in respect of these Terms and Conditions in either the English courts or the courts of your country of residence.
If you are a consumer who is resident in Great Britain and we direct the Membership to (and/or pursue our commercial or professional activities in relation to the Membership in) the country in which you are resident, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms and Conditions affects your rights as a consumer to rely on such mandatory provisions of local law.
Terms and Conditions last updated 14 January 2022.